PaxeraHealth

Renewal Accounts Manager – SaaS

Cairo, Egypt, Egypt - Full Time

 Job Summary:

The Renewal Account Manager-SaaS at PaxeraHealth Corp. is responsible for driving SaaS contract renewals and promoting value-added services to enhance customer success. This role is pivotal in maximizing retention, ensuring zero churn, and increasing renewal revenue through proactive engagement and tailored service solutions.
Key Responsibilities:
Sales & Business Growth:
  • Develop and execute strategies to achieve and exceed service sales revenue targets.
  • Drive SaaS contract renewals and promote upgrade plans for PaxeraHealth’s solutions.
  • Identify opportunities for upselling and cross-selling new features to existing customers.
Customer Retention & Zero Churn:
  • Implement proactive engagement strategies to ensure customer satisfaction, long-term commitment as well as zero churn.
  • Monitor customer experience, identify pain points, and collaborate with teams to resolve issues before they impact retention.
  • Partner with the Customer Success team to enhance customer relationships and loyalty.
Customer Relationship Management:
  • Build strong relationships with partners, healthcare providers, hospitals, and imaging centers to understand their service needs.
  • Act as the primary point of contact for service-related inquiries and contract negotiations.
  • Ensure customer satisfaction through ongoing communication, consultation, and personalized support.
Collaboration & Cross-Functional Coordination:
  • Work closely with Customer Care team to align service offerings with customer needs.
  • Coordinate with Sales and Marketing to effectively promote service packages.
  • Provide market insights and customer feedback to improve service offerings and drive innovation.
Market Analysis & Reporting:
  • Analyze market trends and competitor offerings to enhance PaxeraHealth’s service portfolio.
  • Track and report service sales performance, providing insights for continuous improvement to management review

Job Requirements

  • Bachelor’s degree in Engineering or a related field.

  • 7+ years of healthcare IT experience in SaaS renewals, account management, customer success, or subscription sales.

  • Proven ability to drive contract renewals, upsell/cross-sell services, and achieve revenue targets.

  • Strong focus on customer retention, satisfaction, and zero churn.

  • Experience managing relationships with enterprise customers; healthcare IT experience is a plus.

  • Excellent communication, negotiation, and relationship-building skills.

  • Ability to collaborate cross-functionally with Customer Success, Sales, Marketing, and Support teams.

  • Strong analytical skills with experience reporting on renewal performance and customer insights.

  • Proficiency with CRM tools and SaaS business models.


 
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